Effective Date: January 1, 2026
At Alfredo.pro, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our website and services, including IT support, software development, cloud services, and automation solutions.
1. Information We Collect
We may collect the following types of information from you:
-
Personal Information: Name, email address, phone number, company name, and any other details you provide when requesting support or services.
-
Account and Service Information: Information related to support tickets, service subscriptions, and interactions with our team.
-
Technical Information: IP address, browser type, operating system, device information, and usage logs collected through cookies or other tracking technologies.
2. How We Use Your Information
Your information is used for purposes including:
-
Providing IT support and related services.
-
Managing service requests, subscriptions, and invoices.
-
Communicating important updates about services, changes, or security alerts.
-
Analyzing usage patterns to improve website performance and service quality.
-
Complying with legal obligations or responding to lawful requests.
3. Sharing Your Information
We do not sell your personal data. Information may be shared with:
-
Service Providers: Third-party tools and platforms used to deliver support, manage tickets, or process payments.
-
Business Partners: When services involve third-party software development or technology providers.
-
Legal Authorities: When required by law or to protect the rights, property, or safety of Alfredo.pro, its users, or others.
All third parties are contractually required to protect your information and use it only for the purposes specified by Alfredo.pro.
4. Legal Basis for Processing
Depending on the service or interaction, we process your data based on:
-
Consent: When you explicitly provide information or opt-in to communications.
-
Contractual Necessity: To fulfill our agreements and provide the requested services.
-
Legitimate Interests: To maintain website security, improve services, and ensure operational efficiency.
-
Legal Obligations: To comply with applicable laws and regulations.
5. Your Rights
You have the right to:
-
Access and Rectification: Request a copy of the information we hold about you or correct any inaccuracies.
-
Deletion: Request that we delete your personal data where legally possible.
-
Objection: Object to the processing of your data for specific purposes such as marketing.
-
Data Portability: Receive your data in a structured, commonly used format where applicable.
To exercise your rights, please contact us at me@alfredo.pro.
6. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be posted on this page with a revised effective date.
9. Contact Us
For questions or concerns regarding this Privacy Policy, please reach out to us:
Email: me@alfredo.pro
Website: https://alfredo.pro